Refund & Returns Policy

Thanks for shopping at RoseryLux. 

If you are not 100% satisfied with your purchase, we're here to help.

CUSTOMER SUPPORT

Customer Support is available at support@roserylux.com

We do our very best to respond to support emails within 48 hours. 

REFUND POLICY

RoseryLux does not credit original shipping charges or Sale Returns.

RETURN POLICY

Our products can be returned as long as it is brought to our attention within 3 business days from when the product was received. In the unfortunate case that your item is damaged during shipping and is brought to our attention within 3 business days we will gladly give you a refund or send you out a new unit.

To be eligible for a return, please make sure that: 

1. The product was purchased within the last 14 days.
2. The product is unopened, in its original packaging. 
3. You have the receipt, order confirmation or proof of purchase from RoseryLux. We are unable to accept returns of purchases made from third-party retailers.

Products that do not meet these criteria will not be considered for return. 

 

SALE ITEMS

Unfortunately, items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded. 

 

INTERNATIONAL SHIPMENTS

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

CONTACT US

If you have any questions about our returns and refunds policy, please contact us at support@roserylux.com